Privacy and Refund Policies

Privacy Policy

The Florida Pest Management Association (FPMA) is committed to protecting the privacy of our customer's personal information. This Policy explains how we gather and use the information that we collect from the FPMA Web site, located at www.flpma.org. This policy may change over time. Amendments to this statement will be posted at this URL and will be effective when posted. Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance thereof.
FPMA is committed to protecting the privacy of our members, donors, customers, and other contacts. Our privacy policy is clear: We will collect no personal information about you when you visit our Web site unless you choose to provide that information to us.
Any information you choose to provide on the Web site will only be used to provide or improve services. FPMA guards your privacy and appreciates your trust.
 
E-mails and Web Forms
Personally identifying information that you provide by e-mails or web forms will be used only for such purposes as are described at the point of collection, such as to send information or products to you, update your membership record, or to respond to your questions or comments. If you provide contact information, FPMA staff or its contractors may contact you to clarify your comment or question, or to learn about your level of customer satisfaction with our services. Any credit card information you provide for goods or services is secure and used only for your intended purpose.
 
 
Links to Other Sites
This Web site contains links to other sites. FPMA is not responsible for the privacy practices of other sites, which may be different from the privacy practices described in this policy. We encourage you to become familiar with privacy practices of other sites you visit, including linked sites.
 
Security
The following are some of the various security measures that are in place to protect the data of the website: 
 

• The uplink media for the AMS production environment is connected to the Internet via two redundant cables and firewalls are deployed in active/passive High Availability mode with 100M of commit rate and is burstable to 1Gbps

• The content web servers used to host client websites are installed with enterprise security endpoint protection that continuously scan uploaded documents to ensure client data is free from malware, viruses, and remote access Trojans

• Client web sites are protected by an Intrusion Detection/Prevention Service (IDS/IPS), Gateway anti-virus and anti-spyware.  The signature databases for each service are updated daily.

• Website activity is monitored for suspicious logons and error logs are checked daily by an engineer

• Client sites are setup for quarterly external scans by an Approved Scanning Vendor (ASV) to ensure they meet PCI-DSS requirements

• For CC processing on the secure side, web sessions are encrypted using 40-bit minimum to 256-bit SSL using a complete SHA-256 + SHA2 root CA certificate chain with 2048-bits key length, the latest available RSA cipher suites, and TLS 1.2 protocol for encryption

• DB storage method for passwords uses 128-bit MD5 hashing algorithm for encryption which is then converted into a 32 character hex value

• Security patches are tested and installed within a week of release to ensure Production systems are up-to-date

• Production databases are backed up with 256-bit encryption prior to storage

• Physical access to the server environment is protected by biometric controls, a physical man-trap, security guards, and video camera surveillance

 
Revisions
We reserve the right to change or modify this privacy statement at any time. If we revise our privacy statement, we will post those changes on the homepage and other places so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

 

Refund Policy

Events
For refund policy on exhibiting or registering for an event, please consult the event prospectus provided on the main page of the event.

Regional Meetings
If you register and pay to attend a regional meeting but are unable to attend, please contact FPMA HQ at 407- 293 - 8627 to request a refund.